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Contact us by phone
9200 31719
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Talk to our sales team
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RIYADH
Al Nada Dist - Al Thumamah Rd - 1338
FAQ
What is the duration of the free trial, and how can I sign up?

The free trial period lasts 14 days. You can easily sign up by filling out the form on our website and immediately start using all our features.

Can I change my plan at any time?

Yes, you can upgrade or downgrade your plan at any time through your account dashboard without any additional fees.

If data is accidentally deleted, can it be recovered?

Yes, data can be restored within 90 days from the deletion date.

Can I integrate the tool with social media applications or any other data sources to collect data from them?

Yes, this can be done via API through our technical team.

How secure is DataLexing?

We comply with all cybersecurity requirements issued by the National Cybersecurity Authority (NCA), which include cloud security, infrastructure, data encryption, and protection.

Can I send the form link to someone who doesn’t have access?

Yes, the link can be sent to anyone without the need for them to have a DataLexing account.

Can those with the shared link see any changes or data added to the report?

You can control the link by adding a password and setting an expiration date for the link.

Can I transfer a report from DataLexing to Excel for the purpose of sending it to another party?

Yes, you can export the data in CSV format and send it.

Can I automate the data entry process instead of doing it manually?

Yes, you can automate the data entry process.

Is there a mobile app?

A DataLexing mobile app will be available soon.

What types of plans do you offer, and what are the differences?

We offer several plans tailored to different needs, including the Growth Plan, the Professional Plan, and a Special Plan for large entities. Each plan comes with a unique set of features, which you can review in the comparison chart on our pricing page.

Are there discounts for annual subscriptions?

Yes, we offer significant discounts on annual subscriptions compared to monthly ones. You can view the discounted rates on our pricing page.

Are there any additional fees or hidden costs?

No, there are no additional fees or hidden costs. All prices include the features mentioned.

Is there technical support available?

Yes, we provide 24/7 technical support to all our customers via live chat and email. Customers on special plans can also receive dedicated support from an account manager.

Can I use the tools for personal use?

Yes, you can use the tools for personal purposes.

Does the tool replace Excel?

Yes, the tool can replace Excel for many purposes and reduce the burden of large files.

*If you have any further questions please Contact us.
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